Effective Date: August 1, 2025
Overview:
Cover Whale is updating its claims reporting process for SCOR policyholders to streamline the handling of 1st Party Auto Physical Damage (APD) claims. Effective August 1, 2025, Gallagher Bassett will assume management of all new claim requests. (Please note that in-progress claims–and any new claims filed before August 1–will continue to be handled by the prior administrator, Sedgwick. This article outlines the steps you need to follow when reporting a new APD claim under your SCOR policy.
How to Report a New Incident (Effective for incidents on or after August 1, 2025):
To ensure efficient processing, please use the dedicated contact information and reporting form provided below:
Email: CoverWhaleAPDClaims@gbtpa.com
Phone: (833) 522-3766
APD Claim Reporting Form:
To report a new claim, please complete and submit the APD Claim Reporting Form (linked to the actual form) via email to Gallagher Bassett.
Welcome Kit:
A Welcome Kit has been created to provide guidance for your drivers. The kit includes answers to common questions and helpful information regarding the claims process.
Helpful Reminders:
Report Incidents Promptly: To help contain costs and expedite processing, all incidents should be reported immediately.
Claim Submissions: Remember, submitting a claim is not an admission of liability. Gallagher Bassett will conduct an investigation into each claim.
Required Information: When submitting a claim, please have the following details ready:
- Date and time of the accident
- Location of the incident
- Driver’s name
- Brief description of the event
Conclusion:
We appreciate your cooperation in transitioning to this new claims reporting process. By using the updated contact information and completing the necessary form, you will help ensure a timely and smooth claims process. If you have any questions or require further assistance, please contact Gallagher Bassett using the information provided above.