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      What is the process for cancellations due to non-payment?

      Last Updated 1/21/2025

      The process for cancellations due to non-payment when the notice is issued to us by the premium finance partner is outlined as follows:

      1. The non-pay notices of intent to cancel are sent via our Premium Finance Partners.
      2. They contact the policyholder directly to notify them of the missed payment one day after payment is not made. 
      3. The notice of cancel (NOC) is later sent to the insured and to Cover Whale if payment is still not made. Since we do not offer an additional grace period, we will proceed to cancel the policy on our platform and send the NOC to the agent.

      To speed up a reinstatement after a cancellation due to non-pay, the policyholder should pay the finance company using a credit card instead of ACH, as the latter could delay the process.