What steps do I take to file a claim?

We're sorry to hear that you've been involved in a loss. To file a claim, please follow these steps:

1. Please let us know about the loss or accident as soon as possible.  Claims that are reported late take longer to resolve and may result in a lower settlement due to increased costs.
2. For faster claim settlement, please have the following information ready:  
   1. Insured Name
   2. Policy Number
   3. Date and Time of Loss (estimated time is OK)
   4. Location of Loss (be as specific as possible)
   5. A short description of what happened 
   6. Vehicle Year/Make/Model
   7. Vehicle VIN 
   8. Driver Name
   9. Driver Phone Number
3. We utilize third-party administrators (TPAs) to adjust our claims.  Please review the chart below to find the proper email address or phone number to file your claim.

1. If you would prefer to file your claim with us, please visit our claims support page.  PLEASE NOTE: If you choose to file your claim with us, we will be unable to provide a claim number until we relay the information to the proper TPA.  If you file directly with the TPA, they will provide a claim number and contact information for your assigned adjuster.
2. If available, upload any supporting documents, such as a police report or photos of the damage to your vehicle.

Our TPA partners are required to assign an adjuster and contact you within 24 hours of receiving your claim information.  If wish to dispute a claim denial or if you have a problem with your assigned adjuster, please email us at claims@coverwhale.com