How can I request the reinstatement of a submission?

Last Updated 08/4/2026

To request that a submission be reinstated, follow these steps:

1. Verify the cancellation reason (identified on the NOC and/or Submission Notes) has been addressed/resolved
2. Confirm via the premium finance partner's portal that payments are up-to-date
3. Verify the camera or ELD device is connected to Cover Whale (via Orion or Terminal) and data is sharing for all vehicles
4. Confirm all scheduled vehicles are listed on Orion/Terminal
5. Verify there are no unlisted vehicles on the ELD device or found via FMCSA inspection 
6. Confirm the radius of operations is accurately reported and has not changed
7. Send an email request to hello@coverwhale.com for full reinstatement review