Last Updated 11/26/24
To get in touch with Cover Whale, please use the following contact information:CONTACT US BY PHONE:
Effective December 5, 2024, we are transitioning to a new phone system, which includes a single, centralized customer service phone number. On and after this date, all phone inquiries should be directed to: (888) 904-4965.
Hours of Operation: Our customer service team is available Monday through Friday, 9am to 5pm (EST).
Enhanced features of our new phone system include:
- The ability to receive a call back from a Cover Whale representative–so you don’t have to wait on hold
- Enhanced call routing functionality--both from the main menu and through warm transfers
- Greater transparency around wait times
CONTACT US BY EMAIL:
- For general inquiries, email: hello@coverwhale.com
- For billing questions, email: billing@coverwhale.com
- For claims questions, email: claims@coverwhale.com
- For legal matters, email: legal@coverwhale.com
- For regulatory compliance matters, email: compliance@coverwhale.com
PHONE DETAILS THROUGH 12/5/2024
Until December 5, 2024, when our new phone number will go into effect, you can reach us at the following numbers:
- For general inquiries, call: (323) 402-5526
- For claims questions, call: (323) 433-6308