Last Updated 9/16/24
You can cancel a Submission on the Platform by following these easy steps:
- Log in to the Cover Whale Platform and search for the submission you'd like to cancel.
- Click on the purple submission number link to open it.
- Under Transactions, select the New Business transaction.
- Click on the Files tab and upload the completed and signed LPR form. Ensure the form is legible and signed by both parties.
- Navigate back to Transactions and select the last endorsement. Add a note here to advise of the cancellation details.
- Click Cancel Submission on the right-hand side.
- Ensure new policy status is Cancel Requested.
Follow these steps, and we'll check your LPR form and process the cancellation within one business day if everything's in order. We'll send you an email when it's done and the update will reflect on the submission, so you're always in the know.
Policies with Auto Liability coverage (AL) will cancel 35 days in the future. The only exception is if a policyholder has revoked their authority on FMCSA or replaced their coverage with a new carrier.
Please note: we cannot cancel a single line of coverage mid-term. A cancel request will apply to all lines of coverage associated with that Submission.
Signature Requirements: Please supply a document with formal/wet signatures, or if eSignature is being used, please supply the e-signature audit trail. Please note: typed names with no audit trail for e-signature would not be considered a valid signature.
What is an eSignature Audit Trail?
The electronic signature audit trail is a digital log that archives when and where a document was signed and by whom. Sometimes called an audit log or certificate of completion, it enables verification of each signature and allows you to trace it back to the signer.