Driver Safety Program FAQs

Last Updated 8/2026

Why is a dashcam or electronic logging device (ELD) connection required?

Connecting a Cover Whale-supplied dashcam or an existing approved ELD is essential, because it helps spot unsafe driving practices that might cause accidents. The telemetry collected from either device option, along with coaching, enables us to offer top-notch insurance at competitive prices.

Will connecting an ELD or dashcam help my clients save money?

Yes, because of the information from the dashcam or ELD, we’re often able to provide lower introductory premiums than our competitors and offer our safest Auto Liability policyholders discounts on their renewal premiums. For potential discounts, we evaluate drivers on factors including frequency of speeding, hard-braking, and hard-cornering incidents, and dashcam/ELD compliance. 

What is the definition of Compliance?

1. DOT number must be listed on the ELD/camera account and match the submission

2. The correct vehicle schedule must reflect on Terminal / Orion (this means the policyholder must ensure they've updated their ELD vendor's app/website when adding/removing vehicles OR that they've purchased additional cameras when adding vehicles) 

3. Live data must be flowing/shared for all vehicles

4. MCS 150 must match what is in the application/ on the ELD

5. Radius reported in the application must match radius data obtained from the ELD/camera

Can a driver use their own device?

Yes, Cover Whale policyholders are able to connect a supported ELD or camera via our vendor, Terminal. If the customer's device is not supported by Terminal, they can purchase a dashcam from Orion within 10 days of binding. 

What is the dashcam or ELD looking for?

They look for speeding, hard braking, hard-cornering, and other risky driving behaviors. We also collect radius of operations and unscheduled vehicles.

When is the dashcam recording?

The dashcam records only when the ignition is switched on and the truck is running. Don't worry – it won't record when the ignition is off for extended periods.

Can the dashcam footage be shared with employers?

Yes, if available, the footage is located on Orion's customer facing portal and can be downloaded/shared from there.

What happens if the dashcam isn’t installed or the ELD isn't connected?

Installing a dashcam or connecting an ELD is required for all Cover Whale Auto Liability (AL) policies. Failure to do so will result in cancellation of coverage.

**Participation in our telematics program is not required for non-AL policies.

Who can we contact if there is an issue with the dashcam/ELD?

If your client encounters any issues with the dashcam, feel free to reach out to Orion directly. If your client encounters any issue with their ELD, they should contact their ELD provider directly. If they encounter an issue connecting their ELD to Terminal, please direct them to hello@coverwhale.com.