Answers to questions you might be hearing from drivers and policyholders
Last Updated 3/20/24
Why is the dashcam or an electronic logging device (ELD) connection required?
The Cover Whale-supplied dual-facing dashcam or a connection to an existing ELD is essential because it helps spot unsafe driving practices that might cause accidents. The telemetry collected from both device options, along with coaching, enables us to offer top-notch insurance at competitive prices.
Can a driver use their own device?
As part of our Driver Safety Program, Cover Whale policyholders are required to use either the Cover Whale-supplied dual-facing dashcam, or their own ELD to connect to Cover Whale. Using only approved devices ensures that we can collect the most accurate information to provide our policyholders with the best rates, including individual discounts for safe driving behavior.
What is the dashcam or ELD looking for?
They look for speeding, hard braking, hard-cornering, and other risky driving behaviors.
Can the dashcam be covered?
No, covering the dashcam while the ignition is on and the vehicle is moving is considered tampering with the camera. It's important to keep the dashcam uncovered for safety and insurance purposes.
When is the dashcam recording?
The dashcam records only when the ignition is switched on and the truck is running. Don't worry – it won't record when the ignition is off for extended periods.
Can the dashcam footage be shared with employers?
Yes, certain footage, if available, can be shared with the policyholder upon request.
What happens if the dashcam isn’t installed or the ELD isn't connected?
Installing a dashcam or connecting an ELD is required for all Cover Whale Auto Liability policies. Failure to do so risks for cancellation of coverage.
What do you do with the telemetry from the dashcams and ELDs?
Cover Whale uses the information from the dashcam to provide safe driving feedback and to offer discounts on future premiums for our safest drivers. Dashcam footage can also be used to protect and/or exonerate drivers and help settle claims in the event of an accident.
Is dashcam footage saved?
Only footage relating to coachable driving events and accidents are saved.
How long do you retain dashcam footage?
Footage is only temporarily retained onboard the dashcam and is constantly recording over itself. Footage is saved only in the event of a coachable driving event or safety incident.
Will the dashcam help my clients save money?
Yes, because of the information from the dashcam or ELD, we’re able to provide lower introductory premiums than our competitors and offer our safest Auto Liability policyholders up to 30% off their renewal premiums. For potential discounts, we evaluate drivers on factors including frequency of speeding, hard-braking, and hard-cornering incidents, and dashcam/ELD compliance. These help us understand your safe-driving practices and enable us to apply our safe-driver discount at renewal time.
Does having the dashcam or ELD connection cost drivers more money?
No, there is no extra cost for the dashcam. The telemetry data-sharing fee covers the cost of the Driver Safety Program, including a dashcam (if selected as the data-sharing option), safety training, and monitoring.
Does the dashcam record audio?
No, it does not.
Who can we contact if there is an issue with the dashcam?
If your client encounters any issues with the dashcam, feel free to reach out to drivesmart@coverwhale.com, and we'll be happy to help!